All sales are final
Membership upgrades and advertising purchases are digital services. All sales are final except duplicate charges, failed delivery of the purchased service, or refunds required by applicable law. We do not offer a general change-of-mind refund period. Please review the purchase description, price, service limits, and these policies before paying.
Duplicate charges
If you believe the same purchase was charged more than once, contact us with the payment references. We will investigate and refund any confirmed duplicate charge. A separate purchase or later upgrade is not a duplicate solely because it uses the same card.
Failed delivery
Contact us if a verified successful payment did not activate the purchased membership or provide the purchased advertising balance, or if we cannot provide the purchased service. We will investigate, correct the delivery failure where possible, or refund the undelivered portion as appropriate. A payment awaiting confirmation, a campaign awaiting review, or an advertisement in a capacity-controlled queue is not automatically a delivery failure.
Advertising results and used service
A lack of clicks, sales, income, unique visitors, or inbox placement is not a failure to deliver the described advertising service. Delivered advertising is nonrefundable except where law requires otherwise or the service was incorrectly charged or supplied. Rejected creative can be corrected under the Advertising Policy; submitting prohibited content does not create a general refund entitlement.
How to request a review
Email mail@safelist.gold or open a request in Account & Support. Include your account email, purchase date, transaction reference, amount, and a brief explanation. Contact us promptly so records can be checked. Do not send a password, full card number, or card security code. We will explain the outcome and any remedy after reviewing the purchase and delivery records.
How an approved refund is returned
An approved external-payment refund is returned through the original payment processor to the original payment method where supported. Processor and bank timing varies; we will confirm when the refund is issued. Eligible wallet-funded amounts are restored to their original internal credit category rather than paid out as cash. A refund may remove the corresponding membership entitlement or unused advertising allowance and reverse related affiliate commissions.
Cancellation and account closure
Membership purchases have no recurring membership charge to cancel. You may stop using the service or request account closure at any time. Closure, unused membership time, or deciding not to advertise does not by itself create a refund entitlement. Canceling an eligible unprocessed campaign releases unused reserved mailing credits under the campaign rules; it does not automatically refund a membership purchase.
Your legal rights
This policy does not limit mandatory consumer rights, including any cancellation or refund rights that apply in your jurisdiction. Where those rights conflict with this policy, the applicable law takes precedence. Contact support for help with a disputed or incorrectly supplied purchase.
Contact
Email mail@safelist.gold or sign in to Account & Support. You do not need an account to email us. Never send a password, full card number, or card security code.